Shipping and Return

Shipping Policy

Processing Time

All orders are processed within 3–5 business days. You'll receive a confirmation email with a tracking number once your order has shipped. Orders placed on weekends or holidays are processed the next business day.

Domestic Shipping (Canada)

Standard shipping within Canada typically takes 5–8 business days after processing. Rates are calculated at checkout based on package weight and destination.

United States Shipping

US orders typically arrive within 7–12 business days after processing. Rates are calculated at checkout.

International Shipping

We ship worldwide! International orders typically take 10–20 business days depending on the destination and local customs processing. International shipping rates are calculated at checkout. Please note that international orders may be subject to import duties, taxes, or customs fees charged by your country. These charges are the responsibility of the buyer and are not included in our shipping prices.

Order Tracking

Every order includes tracking. Once your order ships, you'll receive an email with your tracking number and a link to follow your package in real time.

Lost or Delayed Packages

If your package hasn't arrived within the expected delivery window, contact us and we'll investigate with the carrier. If a package is confirmed lost, we'll send a replacement or issue a full refund.

Return Policy

30-Day Satisfaction Guarantee

We want you to be completely happy with your purchase. If for any reason you're not satisfied, you can return or exchange your item within 30 days of delivery.

Return Conditions

Items must be in original, unused condition
Items must be returned in original packaging where possible
Proof of purchase is required (order number or confirmation email)
Custom or personalized orders are final sale and cannot be returned unless they arrive damaged or defective

How to Start a Return

Contact us through our Contact page or email us with your order number and reason for return
We'll respond within 24–48 hours with return instructions and a shipping address
Ship the item back to us (return shipping is the responsibility of the buyer unless the item arrived damaged or defective)
Once we receive and inspect the returned item, we'll process your refund or exchange within 5 business days

Refunds

Refunds are issued to your original payment method. Depending on your bank or credit card provider, it may take an additional 5–10 business days for the refund to appear on your statement.

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately with photos. We'll send a replacement or issue a full refund at no cost to you — no need to ship the damaged item back.